Privacy And Reservation Policy
Reservation Policy
Reservations are confirmed with a major credit card. We accept Visa, Mastercard, American Express, and Discover.
A one-night deposit is charged at the time of booking. Extended stays and events require additional deposits, the details of which will be outlined at the time of reservation.
A valid credit card is required to remain on file during your stay or until your event is completed to cover any additional charges incurred.
Cancellations require 48 hours notice for a full refund of your deposit. A $35 administration fee applies to all cancellations regardless of notice. To modify an existing reservation, please have your confirmation number ready and contact us directly. We're happy to help as needed.
For events held at The Sanford House, deposits are non-refundable. Full details are outlined in your event contract.
The Sanford House is a non-smoking facility. A $250 charge will be assessed for any violation of this policy.
All guest rooms have maximum occupancy designations. If the maximum occupancy is exceeded, a $450 event facility fee will be charged to the card on file.
Reservations paid with a gift card or gift certificate require a credit card on file until the value of the gift card has been confirmed and applied.
Privacy Policy
Our Commitment to Your Privacy
Your privacy is important to us. This policy explains how The Sanford House Inn and Spa collects, uses, and protects the personal information you share with us online. We make this policy available at every point on our website where personal information may be requested.
The Information We Collect
On certain pages of our website, you can make reservations, purchase gift certificates, submit event inquiries, and register to receive updates. The types of personal information collected include:
Name, address, email address, phone number, and credit or debit card information.
On some pages, you may also submit information about another person, for example when purchasing a gift certificate to be sent directly to a recipient. In those cases, we collect the recipient's name, address, and phone number as needed to complete the transaction.
How We Use Your Information
Information you provide when making a reservation or placing an order is used only to complete that transaction. We do not share this information with outside parties except as necessary to fulfill your request.
Information submitted about another person when purchasing a gift is used only to deliver that gift and confirm receipt. It is not shared with outside parties beyond what is necessary to complete the transaction.
Gift certificate personalization information is used solely for that purpose and is only disclosed to the intended recipient.
Return email addresses are used only to respond to messages we receive and are not shared with outside parties or used for any other purpose.
We use non-identifying and aggregate information to improve our website and to share relevant data with our advertising partners. For example, we may share that a certain number of visitors viewed a specific page, but nothing that could be used to identify any individual visitor.
We will never use or share your personally identifiable information in ways unrelated to those described above without giving you the opportunity to opt out.
Text Marketing and Notifications
By subscribing to text notifications from The Sanford House, Restaurant506, or the Sanford Spa and Salon, you consent to receive recurring automated marketing messages and appointment reminders at the phone number provided. Message frequency varies. Consent is not a condition of purchase. Standard message and data rates may apply. Reply STOP at any time to unsubscribe, or follow the instructions in any message you receive. For assistance, text HELP to the number you received messages from or contact us at info@thesanfordhouse.com.
Our Commitment to Data Security
To prevent unauthorized access and ensure your information is handled accurately and responsibly, we have put in place physical, electronic, and managerial safeguards to protect the personal information we collect online.